FortisBC customers who were forced from their homes by flood or fire will not be charged for energy used while they were out of their homes, the energy company is promising.
“We always look to find ways to support our customers during difficult times,” said Dawn Mehrer, vice-president of customer service at FortisBC. “Given that many customers were forced from their homes due to evacuations, we are providing a bill credit to cover energy used during this time.”
More than 2,600 FortisBC gas and electric customers were under evacuation order due to this year’s floods and wildfires and they will be receiving a bill credit that accounts for the energy they were charged while they were evacuated.
That included more than 50 properties in Osoyoos.
On August 1, FortisBC applied to the British Columbia Utilities Commission (BCUC) for approval to provide bill credits to its customers who were subject to an evacuation order due to flooding in May 2018 and proximity to wildfires in July and August 2018. The order was approved on September 14.
Customers can contact FortisBC directly if they have concerns about their bills or their services: Natural Gas at 1-888-224-2710 and Electricity at 1-866-436-7847.