Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to suggest an online casino we haven't covered yet? This page explains how to get in touch with Canda Casino Sites and what kind of queries we're best placed to help with.
What we can help with
Canda Casino Sites is an independent research and comparison site focused on the highest payout online casinos available to Canadian players. We're not a casino ourselves, so we can't process deposits, withdrawals, account verification or bonus disputes — those requests need to go directly to the operator's own support team, which is usually reachable through live chat or email once you're logged into your player account.
Where we can genuinely help is with questions about:
- How we rate and rank casinos on this site, including our approach to payout speed and reliability
- Corrections — if a bonus term, payment method or licensing detail on one of our pages looks out of date
- Suggestions for Canadian-facing operators we haven't reviewed yet
- General feedback on the site's content, structure or usability
- Media or partnership enquiries related to the site itself
Before you reach out
A lot of common questions are already answered elsewhere on the site, so it's worth checking these first:
- For details on how we assess and score operators, see our ranking methodology, which weighs payout speed, licensing, game selection and banking options rather than marketing claims
- If your question relates to gambling limits, self-exclusion or staying in control of your play, our Responsible Gambling page covers the support tools and organisations available to Canadian players
- For questions about how this site operates, what we do and don't guarantee, and our use of affiliate links, our Terms and Conditions page has the full detail
- To learn more about who's behind Canda Casino Sites and how the site is put together, visit our About Us page
A note on commercial relationships
Canda Casino Sites may earn a commission when readers click through to an operator listed on this site and sign up. This doesn't affect where a casino sits in our rankings — a site's position is based on our own research into payout speed, licensing, game range and banking, not on how much it pays us. If you contact us about a specific listing, we're happy to explain how that ranking was reached.
What to include in your message
To help us respond properly, it's worth including a few specifics rather than a general comment:
- Which page or casino review your query relates to, with a link if possible
- What you noticed or what you'd like clarified — for example, an outdated bonus figure or a payment method that's changed
- Whether you're asking as a player, an industry contact, or on behalf of a business
Queries about individual casino accounts, deposits or withdrawals are best directed to the operator in question, since we don't have access to player accounts or transaction records on any of the sites we review.
Player support and account issues
If your query is actually about a live account — a delayed withdrawal, a bonus that hasn't credited, or a verification hold — the fastest route is always the casino's own support channel, typically live chat, since that's the team with access to your account. If a Canadian-licensed or provincially regulated operator isn't resolving a complaint reasonably, the relevant provincial regulator or the operator's independent dispute resolution service (where one is listed in the casino's terms) is the next step, rather than a third-party review site like ours.
Getting in touch
For everything within our remit — corrections, feedback, ranking questions or suggestions for casinos to review — reach out through the contact details provided elsewhere on this site. We read every message, though as an independent site we can't always guarantee a fast turnaround, particularly for detailed methodology questions.